At Hiba Clothing, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, please review our return and exchange policy below.
1. Return Eligibility
You may return items within 7 days of receiving your order, provided they are:
- Unworn, unwashed, and in original condition.
- All tags and packaging are intact.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards.
- Final sale items.
- Customized or personalized products.
3. How to Initiate a Return
To initiate a return:
1. Email us at email@email.com with your order number and reason for return.
2. We will provide you with a return authorization and shipping instructions.
4. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
- We recommend using a trackable shipping service.
5. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
6. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method within 8-15 days.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, which may include a replacement or refund.
8. Contact Us
For any questions regarding our return and exchange policy, please contact us at:
Hiba Clothing
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Address]